The Utah State Bar Consumer Assistance Program (CAP) is designed to help clients resolve conflicts they have with their attorneys. Conflicts that do not rise to the level of an ethical complaint may be addressed by the CAP Attorney.

The goals of the Consumer Assistance Program are as follows:

  • Provide consumers with a remedy for the resolution of minor issues that arise between them and their attorneys;
  • Improve consumer satisfaction with attorneys by striving to resolve minor issues quickly and informally;
  • Save time and effort of attorneys responding to minor issues; and
  • Provide assistance to attorneys having difficulty with minor issues.

Resolve Problems With Your Attorney
Complete the Online Request for Assistance Form

Additionally, consumers may leave their name and address with the Utah State Bar receptionist at 801-531-9077, and a Request for Assistance Form will be mailed to them.

Consumers may mail the completed and signed form to the following address:

Utah State Bar
645 South 200 East
Salt Lake City, UT 84111

Consumer Assistance Program Mission Statement

The Consumer Assistance Program (CAP) is unique among the Utah State Bar programs in that it provides fairly quick and non-invasive assistance to both consumers and attorneys involved in minor conflict with each other. The CAP attorney, in a professional and courteous manner, provides the often necessary communication link between consumers and their counsel as consumers strive to understand the law, as it applies to their individual situations, and the procedural rules of the court, and as attorneys strive to educate their clients about the law and legal procedure.